Frequently Asked Questions
Everything you need to know about our natural performance apparel.
What makes Merino wool different from traditional wool?
Unlike traditional wool which can be itchy, our Merino wool fibers are ultra-fine and soft against the skin. It is naturally breathable, moisture-wicking, and odor-resistant, making it perfect for year-round performance.
How should I care for my icebreaker garments?
Most of our products are machine washable. We recommend using a normal cold or warm cycle with regular powder or liquid detergent. Avoid fabric softeners and bleach, and always air dry your garments in the shade.
What is your return policy?
We offer a 30-day return policy for all items purchased through our online store. Products must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Do you offer a warranty on your clothing?
Yes, we stand behind the quality of our products. We offer a 1-year warranty against defects in materials and workmanship. Please contact our customer service team with photos and proof of purchase to initiate a claim.
Is your wool ethically sourced?
Sustainability is at our core. We source our Merino wool from high-country sheep farmers who adhere to strict animal welfare standards and environmental land management practices.